Frequently Asked Questions
Shipping Information
WHAT’S YOUR ORDER & SHIPPING POLICY?
Your order will be processed and shipped within one business day. If you have not received an email notifying you that your order has shipped within three business days of your order, please contact us at info@mediagratiae.org.
Orders placed via USPS or UPS must be placed by 8:30am (CST). Under the best circumstances, orders placed before the specified times should ship the same day.
WHAT’S YOUR RETURN POLICY?
All workbooks and DVDs purchased directly from Media Gratiae may be returned for a full refund with the following conditions:
A return request must be made within thirty (30) days of the sale. Please email our customer service department for a return authorization (info@mediagratiae.org).
Please package and individually wrap items in a return shipment: Items must be in resalable condition or we will not issue a refund (i.e., no scratches, dents, tears, bends, scuffs). Please include a copy of your sales receipt or invoice.
Return shipping will be paid by the customer.
WHAT ABOUT DAMAGED PRODUCTS?
Defective products may be returned immediately for full credit (replacement or refund).
You must notify us within 30 days of receipt of books damaged in transit.
You may notify us of defective books at any time.
You must notify us within 30 days of receipt of defective DVDs.
In some cases, we will not require the return of the defective product. Please describe the defect and indicate how many items were affected. We will cover shipping costs to receive and replace any damaged or defective products.
WHAT ABOUT INCORRECT SHIPMENTS?
Upon receipt of the shipment, please verify the items to the invoice or packing slip as you unpack the box. Please notify us of any discrepancies within 72 business hours. We also ask that you provide us with your detailed review of the "books received" compared to our invoice and/or packing slip.
GENERAL QUESTIONS
WHAT’S YOUR COPYRIGHT POLICY?
All published material by Media Gratiae is protected under US copyright law. If you would like to publish excerpts or use material from one of our titles in any other form, please email us at info@mediagratiae.org.
WHAT ABOUT FOREIGN LANGUAGE TRANSLATIONS?
We handle foreign translations case-by-case and need-by-need. If you are interested in helping or see a need for our materials to be translated into languages other than English, Spanish, and Dutch, please reach out to us at info@mediagratiae.org.
We have published some of our studies in foreign languages. Working in other languages is very expensive, and donations to help this work are greatly appreciated. In addition to these languages, many Banner books have been translated and published in other languages by overseas publishers. If you would like more information about the different languages that Media Gratiae are available in, please email info@mediagratiae.org.
DOES MEDIA GRATIAE ACCEPT DONATIONS?
Yes! We are a donor funded nonprofit (501(c)3 organization. While we believe that the Christian is primarily responsible to give to their local church, we are grateful for the individuals, churches, and groups who go above and beyond to enable Media Gratiae continue to produce Bible studies, documentaries, and our podcast network. Donations can be made here.
BEHOLD YOUR GOD STUDY QUESTIONS
DOES THE DVD SET (BYG:RGB / BYG:WOM) INCLUDE A WORKBOOK?
No, the Behold Your God DVD Sets do not include workbooks. The devotional workbook is sold separately from the DVD Set. (To purchase the workbook from either study click here: RGB Workbook & WOM Workbook)
WHERE IS THE LEADER’S GUIDE? I ORDERED A 13-DVD SET AND A WORKBOOK, BUT THERE IS NO LEADER’S GUIDE.
The leader’s guide is packaged in the 13-DVD Set. When you open the 13-DVD Set you will find it there.
IS THE RUNTIME OF THE VIDEO SESSION 30 OR 55 MINUTES?
The Behold Your God: Rethinking God Biblically video session has a 55 minute runtime. The historical introduction is 5-10 minutes, Dr. Snyder’s lesson is 30 minutes, and the post-lesson interviews are 5-10 minutes.
The Behold Your God: The Weight of Majesty DVD has a 45 minute runtime. The historical introduction is 5-10 minutes, Dr. Snyder’s lecture is 25-30 minutes, and the post-lecture interviews are 5-10 minutes.
DO YOU HAVE CLOSED CAPTIONS AVAILABLE?
Yes! We have closed captioning available on both Behold Your God studies whether you use the physical or digital mediums.
IS BEHOLD YOUR GOD: RETHINKING GOD BIBLICALLY IN SPANISH?
Yes! It is available here on Media Gratiae Online.
WHERE CAN I STREAM THE VIDEO SESSION FOR BYG:RGB OR BYG:WOM?
The link to each of the video sessions is provided below. You purchase the video sessions for each study at the appropriate link.
DO YOU OFFER THE BEHOLD YOUR GOD: RETHINKING GOD BIBLICALLY STUDIES ONLINE?
Yes! The Behold Your God: Rethinking God Biblically study is available for purchase online at Media Gratiae Online. For $50 you receive lifetime access to the video sessions, online workbook, and discussion forums.
CAN I GET A REPLACEMENT LEADER’S GUIDE FOR THE BEHOLD YOUR GOD STUDIES?
Yes! We have those available as a downloadable PDF. Click here to download
CAN I PURCHASE A REPLACEMENT DISC FOR WEEK “X” OF BYG:RGB OR BYG:WOM?
Yes, you can certainly purchase a replacement disc for any week of Rethinking God Biblically or Weight of Majesty. The cost will be $10 for the disc.
Licensing Questions
DO I NEED A LICENSE TO SHOW THIS TO MY SMALL GROUP SUNDAY SCHOOL CLASS?
If your small group or Sunday school class has 20 or more participants you will need to purchase a license to view the documentary film.
HOW MANY TIMES CAN MY CONGREGATION OR SMALL GROUP VIEW YOUR FILM AFTER PURCHASING THE STREAMING LICENSE?
A streaming license is good for one viewing only.
If video sessions are purchased for a small group setting, then they should only be viewed by that small group. If video sessions are purchased for individual use, they should only be viewed by the individual that made the purchase. In times past, small groups and individuals alike have taken advantage of this access and misused it. Therefore, we do not permit small groups or individuals to give out/pass around the username/password to others.
MAILING ADDRESS
P.O. Box 21
New Albany, MS 38652
OFFICE HOURS
Monday - Friday
9:00am - 5:00pm
CONTACT
info@mediagratiae.org